In any computing or storage device, there is always a possibility for a component failure: a fan motor can wear out, an SSD can reach the end of its limited amount of write endurance. Pro Data helps to keep your data safe and your workflow running when failures occur by including advanced fault management technology, linking together sensors in hardware, firmware on Pro Data's SoC, system extensions on your computer, and telemetry sent back to your iodyne Cloud account.
If a fault is detected in your device or configuration, Pro Data will take some important safety and recovery steps automatically, and then present a fault message to you to guide you to resolve the problem. When a fault is detected, an alert (!) icon will appear in the iodyne Utility, and you can click on the icon to see the corresponding fault message. Here's an example fault message:
If the fault affects a particular physical component in Pro Data, such as a fan or SSD, that component will also be highlighted in iodyne Utility's Status tab so you can locate it properly for a repair.
What Should I Do Next?
Your first step in resolving the situation is to read the fault message, and make sure you understand the impact of the problem on your workflow. Pro Data will have already taken steps to minimize the impact for you. Next, reach out to iodyne support by emailing us at help@iodyne.com. If we need more information, we'll ask you to Capture Logs from the iodyne Utility to gather additional information for us, and upload it to iodyne Cloud for analysis. Your support will be even faster for simple repairs if you are logged into iodyne Cloud from the iodyne Utility: once logged in, your extended warranty will be active, and telemetry will be dispatched to iodyne Cloud automatically. If a spare part or repair procedure is required, iodyne will ship you a replacement component. Our Design for Repair ensures that common repairs can be performed by you easily, by following our guides.
iodyne Cloud and Telemetry
When you register your iodyne device with iodyne Cloud, your computer will automatically send telemetry reports on the health of the device and associated SSD Modules back to our cloud. Telemetry never includes any customer data stored in the device. iodyne Cloud provides reporting on the health of all your iodyne devices, and dispatches spare SSDs automatically when needed. By following our instructions, you’ll be able to repair a depleted SSD safely in minutes, and our RAID Data Protection will automatically and transparently resilver all data and parity.
Transactional RAID Data Protection
Any storage system must provide data redundancy and repair (“resilvering” of a stripe of data and parity) in order to allow for long-term maintenance. If a problem in your system affects an SSD, Pro Data's Transactional RAID provides immediate, proactive fault isolation and recovery to help keep your workflow running, even before you are able to replace an affected SSD. RAID-6 containers provide enterprise-grade protection for your critical data, protecting from up to two independent faults without loss of data. Transactional consistency is provided for power-loss. Metadata is triple-mirrored, even when RAID-0 is selected for scratch containers. Checksums provide additional verification of every block of data that is read and written. RAID-0 scratch containers can be recovered if an SSD experiences a transient rather than persistent failure. All of these features work seamlessly and immediately to protect your data whenever a failure affects an SSD.
Spare Parts and Repair Guides
If your product is under Warranty and registered with the iodyne Cloud, we’ll dispatch spare SSDs to you automatically, and free. But if not, you can always purchase your own spares on our Store. And because we use industry-standards like NVM Express, PCI Express, SO-DIMM, and more, you will have the widest possible array of repair options available to you over the product’s lifetime. To ensure that repairs are done safely and correctly, our repair guides are freely available on iFixit.com.