Thank you for doing business with iodyne. If you are not satisfied with your iodyne product for any reason, we want to make it right.
Before returning or exchanging any iodyne device please check that:
- iodyne software for your OS is installed. It is required to setup iodyne devices (download here).
- If you are experiencing issues, please Capture Logs and contact us with the Logs ID at: support@iodyne.com
- Contact your point of purchase for an RMA number (support@iodyne.com if purchased from iodyne.com).
Please check the return policy of the authorized reseller where you purchased your iodyne product for terms and conditions.
Items cannot be returned after excessive use, abuse, any physical damage or any other condition or behavior prohibited by the iodyne warranty. Any attempt to repair, modify, or otherwise alter iodyne products will result in the units becoming non-returnable.
iodyne.com Return Policy
Items purchased directly from iodyne.com may be returned within 30 days of the proof of purchase.
When returning items, please ensure that the RMA number is clearly written on the packaging. Be sure to include all original packaging and accessories as part of your return.
The customer is responsible for return shipping items to iodyne, and iodyne strongly suggests insuring the shipment with a shipping carrier in case of loss or damage during shipment. Exchanges or credits may be offered, rather than refunds, on any items that arrive damaged.
Refunds will be issued back to the payment method originally provided with your purchase.